SHIPPING & RETURNS
Delivery and processing speeds vary by selected shipping options. We offer USPS & UPS as our preferred shipping methods. All packages are send USPS Priority or UPS Standard. We ship packages within 24 - 48 hours of completed purchase. We do not ship on any federal holidays and weekends. If you place an order during that time frame. Your package will be sent out the following operating business day.
We double box all orders.
Once your order ships, you will receive an email notification with tracking information. International customers are responsible for any additional fees or taxes after an item ships. We do our best to protect international customers from incurring additional fees, but cannot guarantee against any unexpected expenses.
RISK OF LOSS
The risk of loss and title for items purchased by you passes to you upon our delivery of the items to the carrier. Replacement of products and credits to your account for shipped items claimed as not received are subject to our investigation, and we may require you to sign and return an affidavit before looking into your claim. We will replace products and credit your account at our discretion.
All sales with Sole City are final. No returns are accepted.
If you have any questions with regard to sizing or condition of a specific product on our site, please contact us before committing to purchase.
Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items.
Please feel free to contact us with any questions.